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A well-designed website shouldn't be an afterthought for small business. Following these basic communication principles can make all the difference.

How the exclamation mark is overused and why writers should avoid it.

An article appeared recently addressing the question ‘What should I include in my personal bio?’. I struggled for days with the ‘About’ page on my website and once took more time to write a 50-word bio than the 1200-word story attached to it. So I read the article from tip to toe, seeking enlightenment. It was published by a professional development forum…

My fingers are on the wrong keys. They should be over to the right, punching in numbers and tallying totals. Instead, they’re over here, writing. I love words, rolling them around for mouth-feel and making pretty shapes with them on a page. I even call myself a writer. But the reality is my day job…

You’re a writer. You’re confident with spelling and grammar. You craft a clever sentence, looping thoughts and ideas in compelling patterns, teasing the reader to follow you to the final full stop. But do you have a handle on SEO? For writers, internet magic has brought the planet’s readers within a mouse click and publication opportunities seem limitless.…

Dear ed I know you’re busy. I’m just wondering if you’ve had time to read that story I sent you a couple of weeks ago. I sent a follow up email as well. Maybe you didn’t receive it? I’m sorry to bother you again, but I really like that story. I invested a lot of…